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Shipping & Delivery

International Shipping

For all international orders, please contact us at info@elan.house. 

Please note* Elan House of Wellness is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer completing the purchase. 

Shipping & Delivery
Before our products are shipped each item is carefully inspected and packaged so that it arrives to you in perfect condition. All parcels are shipped via Shippit to ensure that your purchase is delivered as quickly and as safely as possible.
 
This Shipping policy forms part of the Elan website terms and conditions.
 
Shipping Charges
Shipping charges are calculated within the shopping cart. Simply add a product to your shopping cart and select your destination. Your shipping price and approximate delivery time frame will be displayed. Shipping is calculated at the end of your transaction.
 
Important: For information on your delivery always check the tracking information provided and if you have any questions please contact us at info@elan.house
 
When we ship
In-stock products that are purchased on weekdays before 5pm (excluding public holidays) will be dispatched within 2 working days.
 
Returns & Exchanges 
Please contact us to obtain instructions before returning a product. Once we receive your return, please allow 1 week for processing. This Returns & Exchanges policy forms part of the Elan terms and conditions.
 
Faulty products
Items are carefully inspected and packaged before they are shipped. Damage occurring en route is highly unlikely however should this occur please contact us as soon as possible. Keep all of the original packing material and we’ll provide you with instructions. We’ll investigate the fault or damage immediately. Please note that due to the limited supply of our products the item that you have purchased may have sold out and a full refund will be supplied.
 
We require you to:

  1. Contact us to report the fault within 2 days of delivery. All returns must be authorised by Elan.
  2. Provide proof of purchase.
  3. We’ll supply you with instructions and investigate the fault or damage immediately.
  4. We will organise the return of the faulty or damaged product to Elan. Please note that products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts. Personal products must not have been used or opened.
  5. Please note that refunds will be processed using the original payment method. For example if you paid by direct deposit your refund will be paid into your nominated bank account.
  6. Gift recipients please note: In the case of a refund on a faulty return Elan cannot credit the gift recipient. The refund must be credited to the purchaser using the original payment method.
  7. All returns and exchanges are subject to our terms and conditions.
  8. Non faulty products: exchange or Elan credit only. Please choose your purchase carefully as Elan Therapies does not provide a refund in this case. We do however provide exchanges or alternatively a credit to use through the Elan website at a later date.
For an exchange or a credit on a product we require you to:
  1. Contact us to report the need to exchange the product within 7 days. All returns must be authorised by Elan.
  2. Provide proof of purchase.
  3. We’ll supply you with a return authority and instructions on how to return the product. The item must be returned to Elan within 7 days of the return authority. Please note that you are responsible for returning the product to Elan and all charges incurred are at your expense. It is a requirement that the items be sent using Registered Post with the appropriate insurance to ensure the items is secure in transit.
  4. Upon receiving the product it will be inspected to ensure that it hasn't been worn, opened or used. Products must be returned to Elan in their original condition and in their original packaging complete with all tags, instructions, and inserts.
  5. Once the return has been processed you will either be supplied with the exchange item/s of your choosing or a Elan credit code. Please note that you are responsible for all applicable shipping charges.
  6. All returns and exchanges are subject to our terms and conditions.
Elan is not responsible for and will not accept the return of any item that is not returned in a new, unused, and unworn condition. All returns must be authorised by Elan.